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Privacy Policy

Last updated: March 19, 2026

Introduction

Knoxville Water Heater Installs ("we," "us," or "our") operates the website knoxvillewaterheaterinstalls.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us by phone. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you contact us, including but not limited to:

  • Your name
  • Phone number
  • Email address
  • Home address or service location
  • Details about your water heater issue or service request

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of your visit
  • Device type (desktop, mobile, tablet)

Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 uses cookies and similar tracking technologies to collect and report website traffic data. This helps us improve our website and better serve Knox County homeowners.

Google Analytics may collect information such as how often you visit the site, which pages you view, and what other sites you visited prior to coming to our site. We use the data collected by Google Analytics only to improve our website. Google's ability to use and share information collected by Google Analytics is governed by the Google Privacy Policy and the Google Analytics Terms of Service.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Phone Call Tracking

When you call us, your phone number and call details (date, time, duration) may be recorded by our call tracking system. This helps us measure the effectiveness of our marketing and ensure we provide quality service. Calls may be recorded for quality assurance and training purposes. By calling our business number, you consent to this recording.

How We Use Your Information

We use the information we collect to:

  • Respond to your service inquiries and schedule appointments
  • Provide water heater installation, repair, and replacement services
  • Send follow-up communications about your service request
  • Improve our website content and user experience
  • Analyze website traffic and usage patterns
  • Comply with applicable laws and regulations

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service partners and contractors — Licensed plumbing professionals in the Knoxville area who perform the water heater services you request.
  • Analytics providers — Google Analytics, which processes data as described above.
  • Call tracking providers — Third-party services that help us manage and route phone inquiries.
  • Legal compliance — When required by law, regulation, or legal process.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to third-party websites (such as KUB, Knox County government sites, and manufacturer websites). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

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